Frequently Asked Questions

Here you will find information on some of the most important areas for using our gumshields.

How does the process work?

  1. You make an order through our simple process on the site
    We receive your order and we send you out our dental impression kit
  2. You follow the simple instructions to take your impression, then once that is done pop it in the post
  3. Our dental team will receive your impression, examine it and then make your custom fit retainer in our dental lab
  4. Once the dental team have completed your retainer, we will send it back to you in the post and you will receive it within 10 working days

What are the retainers made from?

They’re made from a tough and durable, 1mm rigid biocompatible polymer. It’s the exact same product that you would receive from your local dentist and has the same excellent fit

How long does it take to get my retainer/s?

The entire process from ordering, to getting an impression kit, to receiving your completed custom retainer/s usually takes around 2 – 3 weeks.

All orders are shipped within 1 business day. The time it takes to receive your kit in the mail will be 1 – 3 business days, depending on your location.

Once you receive your kit, please take your impressions and return them to the lab using the return envelope. Once we receive your impressions, we will custom make your retainers within 6 – 10 business days and ship it to your address.

What if the retainer/s I get don't fit? Can I return them?

We guarantee a perfect fit and 100% satisfaction, or your money back.

Our professional dental lab is owned and managed by a dental lab technician with over 7 years of experience. Each month, we deliver hundreds of perfectly fitted gumshields, night guards, retainers and whitening trays. Each product is carefully inspected to ensure that it fits perfectly on the exact replica mold of your teeth. So, the chance that your custom night guard won’t fit is low.

However, we’re committed to your complete comfort and satisfaction. So if you’re not completely satisfied with the fit of your night guard, please contact us with your order number and we will resolve the issue to your full satisfaction.  We provide free adjustments and if necessary, we’ll send you a new impression kit free of charge to re-take your impressions.

Why is it so much cheaper than what my Dentist quoted me?

Our price is significantly lower than what the dentist charges because you don’t pay the dentist’s markup (usually 200% to 300%). Think of ordering online as the getting the “factory direct” price.

There are some instances where the dentist does provide additional services that justify the markup.

Is it really the exact same quality as what I get at the Dentist?

Yes, we are a professional dental lab based in Dublin, that currently makes, gumshields, night guards, retainers and whitening trays for dentists.

We use the exact same materials and process for our online customers.

Orthodontic Information

Please note that this home impression kit is unsuitable for those undergoing any form of fixed orthodontic work (fixed braces). You should consult with your orthodontist/dentist before proceeding with a custom fit retainer.
It’s important to also note that if you or a child has a loose tooth, delay taking the impression until the loose tooth is no longer present. Occasionally loose teeth/crown or bridge/veneer work can become dislodged when taking dental impressions. If you have any teeth/crown or bridge/veneer work that you are concerned about please consult with a dentist prior to using this.